AI Can Help HR. It Shouldn’t Make Your Employment Decisions

AI is becoming part of everyday business, and HR is no exception. It can help organize information, draft a job description, summarize a policy or help a manager prepare for a meeting. Where companies can get into trouble is using AI to answer the legal question behind an HR problem.

An executive may have an employee who has been underperforming. A manager may want to terminate someone. An employee may ask for an accommodation, raise a complaint about a supervisor or question their pay, leave or job classification. It is easy to type the situation into an AI program and ask, “Can we do this?” That is where I would be careful.

HR problems usually have a history. What happened six months ago can matter just as much as what happened today. Was the employee previously disciplined? Did the employee recently complain about discrimination, wages, safety or another workplace issue? Has the company treated other employees the same way? Is there a medical issue, leave request or accommodation involved? What has the manager already said in emails, text messages or prior meetings?

Those facts can completely change the legal analysis. AI only knows what you tell it. An employment lawyer should be asking about the things you may not realize matter.

Executives understandably want direct answers, especially when a personnel issue is taking up time and creating disruption. Sometimes there is a straightforward answer. Other times, the right answer is, “Let me see the documentation first.” A termination that looks simple may raise questions involving discrimination, retaliation, protected leave, disability accommodation, wage issues, an employment agreement or the company’s own policies.

The same applies to discipline, compensation changes, internal investigations and responses to employee complaints. The legal issue is often not simply whether the company has a reason to act. It is whether the company can explain and defend how it acted.

Consistency also matters. If two employees engage in similar conduct and one is terminated while the other receives a warning, there may be a perfectly legitimate explanation. There may also be a problem. AI does not know how your company handled a similar situation last year unless someone gives it that history. It does not know what another manager may have promised, what prior complaints were made or why one employee’s situation is different from another’s.

There is also another practical concern. HR departments deal with some of the most sensitive information inside a company. Employee medical information, compensation, workplace complaints, investigations, performance concerns and potential litigation should not automatically be copied into an AI platform simply because it is convenient. Companies should understand what AI tools their employees are using, what information is being entered into them and what internal rules apply.

None of this means AI should be avoided in HR. Used properly, it can save time and make people more efficient. The important distinction is between using AI to assist with the work and using it to make the legal judgment.

Use AI to help organize the question. Use your employment lawyer to help answer it.

When the issue involves a termination, workplace complaint, accommodation, leave request, wage question, investigation or another decision that could create legal exposure, a short conversation with counsel before the company acts can be much more valuable than trying to fix the decision afterward. In HR, one email, one conversation or one poorly handled decision can become detrimental later.

This article is for general educational purposes only and does not constitute legal advice. Employment law questions depend on the specific facts and applicable law. Employers should consult qualified counsel regarding their particular circumstances.